fz777 Privacy Policy —
How We Handle Your Personal Data

This Policy applies to all personal data collected and processed by fz777 in connection with the operation of the Platform — including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications.

This Policy applies to all users of the fz777 Platform globally, with particular relevance to English-speaking players based in Pakistan who use the Platform's services denominated in Pakistani Rupees (PKR). It should be read in conjunction with the fz777 Terms & Conditions and the fz777 Responsible Gaming Policy, both of which are incorporated into the overall framework governing your use of fz777.

fz777 is the data controller responsible for the personal data processed under this Policy. The fz777 Platform operates under international licensing standards and is committed to maintaining data practices consistent with the requirements of those licensing frameworks, including obligations relating to player data protection and privacy.

As data controller, fz777 determines the purposes and means of processing your personal data and bears primary responsibility for ensuring that processing is conducted lawfully, fairly, and transparently. All data-related enquiries and requests should be directed to our support team — contact details are provided in Section 16 of this Policy.

fz777 collects personal data in several categories, depending on how you interact with the Platform. The table below summarises the main categories and specific data points collected:

fz777 does not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) from players except where required under AML or responsible gaming compliance procedures, in which case collection is limited to the minimum required by those obligations.

fz777 uses the personal data we collect for the following defined purposes only:

• Account Management: To create, verify, maintain, and manage your fz777 player account, including authentication and security functions.
• Service Delivery: To provide access to the fz777 game library, sports betting platform, live casino, and all other Platform features you have chosen to use.
• Payment Processing: To process PKR deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast, and to process withdrawal requests to your verified payment method.
• Identity & Age Verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity as part of Know Your Customer (KYC) obligations.
• Regulatory Compliance: To fulfil anti-money laundering (AML), counter-terrorism financing (CTF), and licensing compliance obligations, including transaction monitoring and reporting as required.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to operate responsible gaming tools including deposit limits, session controls, and self-exclusion facilities.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account abuse, collusion, and unauthorised access to the Platform.
• Customer Support: To respond to enquiries, resolve complaints, manage live chat and email communications, and provide technical assistance.
• Platform Improvement: To analyse aggregated usage data for the purposes of improving game offerings, site performance, and the overall player experience.
• Marketing Communications: To send promotional offers, bonus notifications, and Platform updates to players who have opted in to receive such communications.

fz777 processes your personal data under the following legal bases:

• Contractual Necessity: Processing required to perform the player agreement (Terms & Conditions) you have entered into with fz777, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable laws and licensing obligations, including AML/CTF regulations, age verification requirements, and reporting duties to regulatory authorities.
• Legitimate Interests: Processing necessary for fz777's legitimate business interests, including fraud detection, Platform security, and service improvement — provided these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed consent — primarily for optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

fz777 does not sell, rent, or trade your personal data to any third party for commercial purposes. Data sharing is limited to circumstances of operational necessity and legal obligation. The categories of recipients with whom fz777 may share data are as follows:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Raast receive transactional data necessary to process your deposits and withdrawals. Each payment provider operates under its own privacy and security framework.
• Identity Verification Partners: Third-party KYC and age verification service providers receive the minimum identity data required to confirm player eligibility in accordance with licensing obligations.
• Game Software Providers: Licensed game studios and content providers may receive pseudonymised session data necessary for delivering their games through the fz777 Platform. These providers do not receive personally identifiable information beyond what is technically necessary.
• Regulatory Authorities: fz777 may be required to disclose player data to relevant licensing authorities, financial intelligence units, or law enforcement agencies where required by applicable law or court order.
• Fraud Prevention Services: Specialist fraud detection and AML screening providers may process transaction data as part of our compliance and risk management framework.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by fz777 may access player data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

Given the international nature of the fz777 Platform and its underlying technology infrastructure, personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, fz777 ensures that appropriate safeguards are in place to protect your data, including contractual data transfer mechanisms and requirements that recipient organisations maintain security standards consistent with this Policy.

fz777 does not transfer personal data to jurisdictions that do not provide an adequate level of protection for personal data without implementing additional safeguards as appropriate under the circumstances.

fz777 implements a multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• SSL/TLS encryption on all data transmissions between your device and fz777 servers, including all login, payment, and account management activities.
• Encryption at rest for sensitive data fields including financial records, identity documents, and authentication credentials.
• Access controls that restrict employee access to personal data on a strict need-to-know basis, with all access logged and auditable.
• Two-factor authentication for both player accounts and internal system access, reducing the risk of credential compromise.
• Regular security assessments and penetration testing conducted by qualified security professionals to identify and remediate vulnerabilities.
• Incident response procedures that define clear escalation, containment, and notification protocols in the event of a suspected data breach.

Notwithstanding these measures, no system is completely immune to risk. fz777 cannot guarantee absolute security of your data. You have an important role in maintaining the security of your account — please ensure your login credentials are kept confidential and that you use the two-factor authentication facility available on the Platform.

fz777 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory retention requirements. The following general retention periods apply:

• Active account data is retained for the duration of your active player relationship with fz777 plus a minimum of five (5) years following account closure, in compliance with AML and licensing record-keeping obligations.
• Financial transaction records are retained for a minimum of seven (7) years from the date of each transaction, consistent with international AML compliance standards.
• Customer support communications are retained for three (3) years from the date of the interaction, unless they form part of an ongoing investigation or dispute.
• Marketing preferences and consent records are retained for as long as you remain subscribed to communications and for two (2) years following any withdrawal of consent.
• Technical logs including IP address records, session logs, and security audit logs are retained for up to twelve (12) months, unless required for longer for fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in a manner that prevents reconstruction of the original data.

The fz777 Platform uses cookies and similar tracking technologies to enhance your experience, maintain session continuity, and gather analytical data about Platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function correctly. These include session cookies that maintain your login state and security cookies that protect against cross-site request forgery. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Store your preferences such as language settings, game lobby view, and notification preferences. These are optional but improve your experience.
• Analytical Cookies: Collect aggregated, pseudonymised data about how players use the fz777 Platform — which pages are visited, how long sessions last, and which features are used most. This data is used solely for Platform improvement purposes.
• Security Cookies: Support fraud detection and prevention by logging access patterns that deviate from your normal usage behaviour, enabling our systems to flag potentially compromised account activity.

You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the fz777 Platform. fz777 does not use third-party advertising cookies or cookies that track your activity across other websites for commercial profiling purposes.

Subject to applicable law and certain exceptions necessary for regulatory compliance, you hold the following rights in respect of your personal data processed by fz777. These rights may be exercised at any time by contacting our support team.

The fz777 Platform is strictly prohibited to individuals under the age of 21. fz777 does not knowingly collect, store, or process personal data relating to persons under 21 years of age. If fz777 becomes aware that personal data has been collected from a minor, that data will be immediately deleted and the associated account permanently closed.

Parents and guardians who believe that a minor in their care may have created a fz777 account should contact our support team immediately. fz777 takes the protection of minors with absolute seriousness and has implemented age verification controls specifically to prevent underage access.

With your consent, fz777 may send you marketing communications by email or SMS regarding promotional offers, bonuses, new game launches, and seasonal campaigns tailored for Pakistani players — including PSL season promotions and festive offers.

You may withdraw your consent to marketing communications at any time by:

• Clicking the "unsubscribe" link included in every fz777 marketing email
• Updating your communication preferences in your fz777 account settings
• Contacting the fz777 support team via live chat or email and requesting removal from marketing lists

Withdrawal of consent to marketing communications will not affect your ability to use the Platform or receive transactional and service-related communications that are necessary for account management.

The fz777 Platform may contain references to third-party services — such as payment providers like JazzCash and EasyPaisa — in the context of explaining available payment options. fz777 does not embed external tracking scripts or advertising networks on the Platform.

Where any third-party service is accessed in connection with your use of fz777, that service operates under its own independent privacy policy. fz777 is not responsible for the data practices of any third-party organisation and recommends that you review the privacy documentation of any third-party service you choose to use.

fz777 may update this Privacy Policy periodically to reflect changes in our data processing practices, legal obligations, or Platform functionality. Where material changes are made, we will notify registered players via email to their registered address or via a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this Policy. We encourage you to review this Policy periodically to remain informed about how fz777 protects your personal data. Your continued use of the Platform following a published update constitutes your acceptance of the revised Policy.

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how fz777 has handled your personal data, please contact us through one of the following channels. Our support team covers players across Pakistan — including Karachi, Lahore, Islamabad, and Faisalabad — 24 hours a day, 7 days a week.

• Live Chat: Available directly on the fz777 Platform — the fastest route for real-time data queries and account-specific privacy requests.
• Email: [email protected] — for formal written data rights requests and privacy complaints. Please include "Privacy Request" in the subject line.

fz 777 will acknowledge all formal privacy requests within 48 hours and provide a substantive response within 30 days. Where a complaint cannot be resolved directly with fz777, you retain the right to escalate the matter to the relevant data protection supervisory authority under the licensing framework applicable to your jurisdiction.